Overview
Website: https://indiscapes.com
Overview
At Indiscapes, we aim to provide high-quality stock footage, photography, and other creative media assets that meet professional standards. Since our products are digital and instantly accessible after purchase, we operate under a specific refund policy outlined below.
By purchasing and downloading any digital asset from Indiscapes.com, you agree to this Refund and Returns Policy.
Digital Products
All purchases made on Indiscapes.com are for digital goods such as video clips, images, and other creative content.
Once a product has been downloaded, we generally cannot offer refunds due to the nature of digital media (as files cannot be “returned”).
However, we understand that certain situations may require review.
You may be eligible for a refund or credit in the following cases:
- The downloaded file is corrupt or damaged and cannot be used.
- The file differs significantly from its description or preview on our website.
- You were charged multiple times for the same product due to a technical issue.
To request a refund, please contact us within 7 days of purchase at [insert support email, e.g. support@indiscapes.com] with:
- Your order number
- The file name or product link
- A brief description of the issue
- (If applicable) screenshots or proof of the problem
Refund requests submitted after 7 days or without sufficient documentation may not be eligible.
Non-Refundable Situations
Refunds will not be granted for:
- Purchases made in error (“I bought the wrong file”)
- Lack of software or technical ability to use the file
- Change of mind after download
- Files that have been successfully downloaded and used
Refund Process
If your refund request is approved:
- Your refund will be processed to your original payment method within 5–10 business days.
- In cases where a full refund is not possible, store credit or replacement media may be offered.
Exchanges
Since our media files are digital, exchanges are not applicable.
If there is a problem with the downloaded file (e.g., a corrupted file), we will provide a working version of the same item or an equivalent replacement.
Need Help?
For questions related to refunds, billing, or technical issues, please contact our support team at connect@indiscapes.com
